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TERMS OF SERVICE


Please read these terms of service carefully before you agree to dog waste removal service from the Poo Squad

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DOG WASTE REMOVAL SERVICE


Poo Squad will come to your home and remove the dog waste at whatever frequency you subscribe to (daily, 3 times a week, 2 times a week, weekly, bi-weekly, monthly)  We have a minimum service charge of $10 for any visit.  All pricing is based on a backyard size of an 1/8th of an acre.  Yards bigger than this will be based on size for an additional charge.  If you would like your front yard cleaned also, this will be an additional charge, based on size.  There is a first time clean up fee of $35 plus $15 per additional 5 gallon bucket that we remove.  


ACCESSING YOUR YARD


It is your responsiblity to make sure that Poo Squad has access to the area that you need cleaned and that aggressive dogs are not in the yard. Many Poo Squad customers will use padlocks with combinations and give us the code so we can access and secure the yard when we leave. You can also give us a key, garage/gate code or leave the gate unlocked. If we come to your house and cannot access your yard due to a locked gate or your dog will not allow us, we will skip your visit for that week and try again on your next scheduled visit.


ROCKS


If the area that we are cleaning is in rocks, an additional fee of $3 per visit will apply.


LEAVES, DEBRIS AND TALL GRASS


We will always do our best to clean your yard the best that we can. We understand that maintaining your yard is a lot of work and it may not always be in the best shape. Please understand that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, do not be surprised when you uncover some dog waste that we may have missed. We will be back on our next scheduled visit and will likely get anything we missed when yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible and we will get it taken care of.


INCLEMENT WEATHER


Poo Squad will work through the rain and cold as long as we can safely do so.  We cannot work through severe thunderstoms, flooding or an accumulation of snow.  Poo Squad is a MONTHLY subscription service.  We do not offer refunds for missed weeks due to weather.  We still have to pick up all of the poop from the previous week.  In these cases, we will skip service for that week, and see you the following week.  If you need it cleaned up before your next scheduled service, please call us and we will do our best to get it cleaned as our schedule allows, but cannot guarantee it.  We also do not want to tear up your yard in any way.  If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out. 


HOLIDAYS


Poo Squad only recognizes Thanksgiving day, Christmas day and New Years day as holidays that we do not provide service.  If your pick up day falls on one of these 3 days, we will skip that week and pick up the following week.  There are no refunds for a missed pick up.  We still have to do the work and pick up all of the poop from the week before.  


BILLING


Poo Squad pre bills monthly for our service. Your account will be charged monthly on the same day that you sign up for service. For example, you sign up for service on May 7th, your card will be charged every month following on the 7th. If your card does not go through, we will discontinue service immediately until the issue has been fixed. If more than 30 days has passed since your last clean up, a first time clean up fee will apply. We will only pause service for periods of 30 days or longer.


ADDITIONAL FEES


Here is a list of things we charge extra for


Cleaning dog waste out of rocks ($3/visit)

Yards bigger than 1/8th of an acre (based on size)

Front yard (based on size)

Cleaning/sanitizing dog waste from decks/patios/sidewalks ($5/visit)

Loose stool ($1/pile)



PRIVACY POLICY


Your information is for Poo Squad use only. We will never sell your information or send it to third parties.



REVISIONS


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time and take notice of any changes, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


YOUR CONCERNS


If you have any concerns about any material on our site, please contact us by email at info@thepoosquad.com.